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About the My Legal Assistant Information Service
- What is
the My Legal Assistant Information Service?
- Do I
need to purchase a Subscription to use this Service?
- Do I need to
log into my account every time I visit?
- How do I
contact you if I have questions about the Legal Assistant Information Service ?
- Where
do I find the My Legal Assistant Terms of Service?
Asking a question
- What
questions can I ask? Why are questions limited to Californiadivorce law?
Who is Your Legal Assistant? Who answers your questions?
- Who will answer
my question?
- Can
I choose who answers my question?
- Are
your Legal Assistants/Researchers experts in their field?
Answers to your questions
- How
will I know when my question has been answered?
- What if a
question doesn't have a clear answer?
- The
Researcher only partially answered my question. How do I get further
clarification?
Your privacy
- What
is
California Divorce Onlineyour
Privacy Policy?
- Will my
question and answer be publicly viewable?
- Will
others be able to see my email address if I ask a question?
Credit Card Information
- Is my credit card information
safe?
- What is the My Legal
Assistant Service?
Think of My Legal Assistant as your "Legal Concierge". Concierge is the French word for
one who provides information and special services. Our California Law Guide, and our FAQ's Database of California legal questions and answers are a great way to find legal information online.
However, sometimes even
experienced users need help finding exactly the answer they need. The My Legal Assistant
Information Service is a way to get that help from researchers with
expertise in online searching. When you post a question from your personal
home page, one of our researchers will search
for the information you want. When they find it, they will post it to your
personal home page, and you will be notified via e-mail. You will have a
permanent link on your personal home page so that you can refer back to this
question and answer any time you want. We cannot provide you with legal
advice through this service because we are not a law firm - we can provide you
with legal information only. Our service is limited to finding answers from
content that is published on the Internet. We do not undertake specialized off-line
research to find answers to your questions. If we cannot find your answer on
the Web using our specialized research tools, we will not be able to provide
you an answer to your question and will let you know right away.
Your question may also be publicly viewable
in our FAQ's database so other registered
users can share the benefit of the research. Your identity and personal
information will not be revealed to either the Researcher or the community of
registered users at any time. The Researcher will have access to your e-mail
address in order to send you a response.
While our researchers do
their best to help with every request, some questions simply don't have clear
answers (e.g., "Will I win my case against my landlord?"). It's also
possible the answer to your question is simply not available. If you do
receive an answer, but are not satisfied with it, you can first request
additional research through an "Answer Clarification" request. If still
unsatisfied, you can request to have your question re-posted for a new answer.
The difference between "legal information" and "legal advice" has been defined
by a Legal Opinion published by the Attorney General Californiawhich was
issued in the context of non-lawyer's providing assistance to victims of
domestic violence:
Opinion of the Attorney General. See generally: "We have also concluded that the simple act of providing information
about legal rights, as opposed to offering advice about such rights and what
to do about them, is not unauthorized," from this Opinion.
- What questions can I ask? Why
are questions limited to California divorce law?
You can ask
any question that can be answered with words or numbers about California divorce
law, but it can't be a request for legal advice. Legal advice is the
application of a rule of law to the particular circumstances of your case.
Legal information is a general question a legal procedure or what is the law
in a particular subject area.
We don't answer questions about the law of jurisdictions other than California,
although we will answer certain questions of Federal law in the area of
federal bankruptcy, copyright, and trademark law. You can also ask us to find
a particular form for you if it does not appear in our Document Catalog. If it
is on the Internet, we can retrieve it for you. We can't tell you which form
would apply to your particular circumstances and we can't draft a form for
you. Buy you can tell us what you want and if it is on the Net it is likely
that our expert researchers will be able to find it.
Legal information is not a substitute for the legal advice of an attorney, but
often you will find that simply having access to the correct legal information
will help you to solve your legal problem.
And you can revise
your question or edit it at any time as long as it is not 'locked' because it
is being worked on by a researcher. Most askers are looking for a specific
piece of information like, "How do I collect a judgment" or "How many
witnesses do I need for a will in California?". Our researchers all have
backgrounds in legal research and they are experts in locating hard to find
information on the web. If the answer to your question is online, chances are
pretty good they'll find it. Again keep in mind that our My Legal Assistant
Service is not a
substitute for professional advice or services, nor will we knowingly provide
answers to assist in illegal activities. We reserve the right to delete
questions on a case-by-case basis if they do not comply with our guidelines for "Proper Use," as specified in our
Terms of
Service.
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Who Will Answer My Questions. |
- Who will answer my question?
Your question will
be answered by a Researcher. A Researcher is an attorney or a trained legal
assistant. California Divorce Online Researchers are experts at locating hard-to-find
information on the web, and through offline resources as well. Researchers
must go through an application process that tests their research skills and
the quality of their answers. You are strongly encouraged to provide feedback
on the quality of the response you receive by ranking the answer returned by
the Researcher. Some of our Researchers are attorneys who are members of the
California bar, but there role in this service is to provide legal information
only, not legal advice. We label our staff, "Researchers" , even though some
of them may be attorneys, because they are not holding themselves out as
practicing attorneys when they participate in this service.
- Can I choose who answers my
question?
Currently, you cannot choose who answers your question.
California Divorce Online tests all Researchers to ensure that they are expert legal
researchers who have experience on researching on the Net.
- Are Researchers experts in their field?
All
California Divorce Online Researchers are tested to ensure that they are expert searchers in
finding legal materials and content on the Internet, and have excellent
communication skills.
- How will I know when my question has been
answered?
You will be sent an email that a Researcher has answered
your question. A link will also appear on your My Legal Affairs that will go
directly to your question and answers. Your questions and answers will be
stored on your private and secure My Legal Affairs page.
- What if a question doesn't have a clear
answer?
Some questions simply don't have clear, straightforward answers
that can be answered through an online search or through another reference
source (e.g. "Which is prettier - blue or green?"). In such cases, Researchers
will attempt to provide links to useful background information on the
question.
- The Researcher only partially answered
my question. How do I get further clarification?
You have the option
to make a comment or request a clarification once you receive your answer from
a Researcher. To request further clarification, log in and go to "My Account".
When you see the list of questions you have asked, click on the question with
the answer you wish to clarify. Once you have clicked on the question, look at
the top of the page and click on the "Clarify Question" button. Then enter the
clarification you desire into the box. The Researcher will be alerted that a
clarification has been requested.
- What is California Divorce Online Privacy Policy?
You can find this policy at
Privacy
Policy.
- Will my question and answer be publicly
viewable?
Maybe. Certain questions and answer that have broad
appeal, be posted on the web and viewable by the public. However, your
personal information will never be posted with your question, so your privacy
is protected.
- Will others be able to see my email address if I
ask a question?
No. California Divorce Online will under no circumstances will
ever reveal your any personal information.
- Is my credit card information safe?
We
understand that making a purchase online involves a great deal of trust on
your part. We take this trust very seriously, and make it our highest priority
to ensure the security and confidentiality of the information you provide.
California Divorce Online uses industry-standard SSL (secure socket layer) technology to protect
every interaction you have with the California Divorce Online web site. This protects your
credit card and other personal information. Once we receive your information,
we not only store it behind a firewall, but we also encrypt the sensitive
credit card information.
When credit cards are submitted through our
secure online form, they are checked against the account information by our
third-party credit card processor. If information submitted is invalid, the
credit card will not be accepted.
The information you provide us with
will only be used by California Divorce Online in an effort to serve you better. We don't share
or sell your personal information. For more details please see our Privacy Policy.
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